WinWin Rules and Regulations in Bangladesh

By accessing or using the WinWin platform, you enter into a binding agreement with our company and accept all terms set forth in this document. You must be at least 18 years of age and legally capable of entering into contracts under Bangladesh law. We reserve the right to modify, suspend, or discontinue any aspect of our services without prior notice, and such changes take effect immediately upon publication on our website.

Your use of our platform must comply with all applicable laws and regulations in Bangladesh. You agree not to use our services for any unlawful purpose, fraudulent activity, or in any manner that could damage, disable, or impair our systems. All content, trademarks, logos, and intellectual property on our platform remain the exclusive property of WinWin and are protected under relevant copyright and trademark laws.

We provide our services on an “as is” basis and make no warranties regarding uninterrupted access, error-free operation, or fitness for any particular purpose. Our liability is limited to the maximum extent permitted by law, and we shall not be responsible for any indirect, consequential, or punitive damages arising from your use of our platform. You acknowledge that betting involves risk, and you alone bear responsibility for all decisions made while using our services.

To place any bet on our platform, you must maintain a registered account with sufficient funds and meet all eligibility requirements outlined in our registration policy. Each bet you submit is subject to acceptance by WinWin, and we reserve the right to refuse, limit, or cancel any wager at our discretion before an event commences.

Minimum and maximum betting limits vary by event type, market, and your account status. These limits are displayed before you confirm your wager and may be adjusted based on risk assessment or account history. All odds are determined at the time your bet is accepted and are final unless there is a manifest error. Wins are calculated by multiplying your stake by the applicable odds, minus your original stake amount.

Bets cannot be cancelled or modified once accepted, except in cases of event cancellation or abandonment as specified in our sport-specific rules. If an event is postponed, bets generally remain valid for 48 hours unless stated otherwise. Settlement of bets occurs after official results are confirmed, and any disputes must be raised within seven days of settlement. We may void bets if we identify irregular betting patterns, rule violations, or circumstances that compromise the integrity of the wager.

You may fund your account through approved payment methods displayed in your account dashboard. Deposits are subject to minimum and maximum limits that vary by payment provider, and all transactions must originate from accounts registered in your own name. Funds are typically credited within minutes for most methods, though processing times may vary depending on your chosen provider and verification requirements.

Withdrawals can be requested once your account has been fully verified through our Know Your Customer (KYC) procedures. You must provide valid identification documents, proof of address, and, when required, evidence of payment method ownership before your first withdrawal is processed. Processing times range from 24 hours to five business days depending on the withdrawal method selected and the completeness of your verification.

All withdrawal requests are subject to security checks and anti-money laundering reviews. We reserve the right to request additional documentation at any time to verify the legitimacy of transactions. Any winnings derived from bonus funds are subject to specific wagering requirements before withdrawal, as detailed in our bonus terms. Transaction fees, if applicable, are disclosed before you confirm any deposit or withdrawal. Cancelled or reversed transactions may incur administrative charges as permitted under our payment provider agreements.

WinWin is committed to promoting safe and responsible gaming practices. We provide tools to help you maintain control over your betting activities, including deposit limits, loss limits, and session time reminders. You can set daily, weekly, or monthly limits through your account settings, and these restrictions take effect immediately upon confirmation.

If you feel your gambling behaviour is becoming problematic, you may request a cooling-off period or self-exclusion from our platform. Cooling-off periods range from 24 hours to six weeks, during which your account will be temporarily suspended. Self-exclusion options extend from six months to permanent closure, and during this time you will not be able to access your account or create new accounts.

We encourage you to use our self-assessment tools to evaluate your relationship with gambling and identify potential warning signs. If you require additional support, organisations such as Gamblers Anonymous and local counselling services in Bangladesh offer confidential assistance for individuals experiencing gambling-related difficulties. Our customer support team can provide information about these resources and guide you through the process of implementing protective measures on your account.

WinWin operates in full compliance with international anti-money laundering standards and regulations applicable in our licensing jurisdiction. We maintain robust procedures to prevent our platform from being used for money laundering, terrorist financing, or other illicit financial activities. All users must complete identity verification through our KYC process before withdrawing funds or reaching specified transaction thresholds.

Our verification procedures require you to submit government-issued identification, proof of residence dated within the last three months, and documentation confirming ownership of payment methods used on your account. We employ automated monitoring systems to detect unusual transaction patterns, rapid turnover of funds without genuine betting activity, or other behaviours consistent with money laundering.

If our compliance team identifies suspicious activity, we are legally obligated to investigate and, where appropriate, report such transactions to relevant authorities. During investigations, your account may be temporarily restricted, and funds may be frozen until the review is completed. Failure to provide requested documentation or cooperation with verification procedures may result in permanent account closure and forfeiture of funds. We reserve the right to refuse service to any individual who does not meet our compliance standards or presents an unacceptable risk.

We collect and process personal data necessary to provide our services, verify your identity, and comply with legal obligations. Information collected includes your name, date of birth, contact details, payment information, and records of your transactions and betting activity on our platform. This data is used to manage your account, process deposits and withdrawals, prevent fraud, and improve our services.

Your personal information is stored securely using industry-standard encryption and access controls. We share data only with trusted service providers who assist in operating our platform, payment processors who facilitate transactions, and regulatory authorities when required by law. We do not sell your personal information to third parties for marketing purposes.

You have rights concerning your personal data, including the right to access information we hold about you, request corrections to inaccurate data, and, in certain circumstances, request deletion of your information. To exercise these rights or raise privacy concerns, contact our data protection team through the channels provided in your account settings. Our full privacy policy contains detailed information about data collection, processing, retention periods, and your rights under applicable data protection legislation.

Protecting your account and personal information is our highest priority. We employ advanced encryption technology to secure all data transmitted between your device and our servers, ensuring that sensitive information remains confidential during transactions and account access. Our platform utilizes SSL/TLS protocols that meet current industry standards for data protection.

Two-factor authentication is available for all accounts and adds an additional verification layer when you log in or perform sensitive operations. We strongly recommend enabling this feature to prevent unauthorised access even if your password is compromised. Our security systems continuously monitor for suspicious login attempts, unusual account activity, and potential threats to platform integrity.

You are responsible for maintaining the confidentiality of your login credentials and must not share your password or account access with any third party. If you suspect unauthorised access to your account, change your password immediately and contact our security team. We implement regular security audits, vulnerability assessments, and staff training programmes to maintain the highest standards of protection. However, you acknowledge that no system is completely immune to security breaches, and you use our platform at your own risk within the protections we provide.