The platform applies KYC and AML procedures to verify identity, prevent fraud, and combat financial crime in line with licensing and regulatory requirements.

These measures support a secure, lawful environment for all account holders.

• Fair play through robust identity check and eligibility screening
• User safety and account protection across the site
• Transparency about the handling of personal data and compliance decisions
• Adherence to regulatory requirements and reporting obligations
• Proportionate security measures based on assessed risk

Every new user must complete identity verification before accessing deposits, wagers, or withdrawals. Additional reviews may be requested during the account lifecycle if risk changes.

• Valid government-issued photo identification for the account holder
• Recent proof of address matching the registered details
• Confirmation of ownership for the selected payment method

Document submission must be clear and readable; masked or altered files are not accepted. Personal data collected for ID verification is processed in line with applicable data protection law.

Controls are implemented to prevent money laundering, terrorist financing, and other illegal activity, guided by FATF standards and applicable laws such as EU AML directives and the U.S. Bank Secrecy Act.

These security measures operate consistently across Europe, America, and Asia.

• Transaction monitoring and activity reviews across deposits, bets, transfers, and withdrawals
• Automated detection rules and thresholds tailored to risk
• Enhanced due diligence for high-risk events, users, or jurisdictions
• Reviews of large or unusual transfers and behavioral patterns
• Risk scoring, ongoing KYC refresh, and periodic reassessment
• Sanctions and PEP screening against global and local lists
• Reporting to competent authorities when required by law

Restrictions apply to protect the platform, users, and payment networks, and to support KYC and AML objectives.

Violations may lead to enforcement as described below.

• Creating or using multiple accounts or accounts for others
• Submitting forged, altered, or stolen documents
• Any attempt to launder funds or use criminal proceeds
• Manipulation of systems, abuse of bonuses, or chargeback fraud
• Sharing, selling, or otherwise transferring account access
• Using third-party payment instruments or wallets
• Identity misrepresentation, impersonation, or proxy use

Breaches of this policy or detection of suspicious activity trigger proportionate action under applicable law and the Terms. Possible measures include temporary or permanent account suspension, freezing or confiscation of funds linked to suspicious activity, cancellation of bets or winnings, reporting to competent authorities where applicable.

Account holders must provide accurate and up-to-date personal data and complete ID verification on time.

Users agree to respond promptly to requests for additional document submission or clarifications that arise from transaction monitoring.

Only payment methods owned by the account holder may be used, and any change to billing details must be reported.

Suspicious activity should be reported immediately to customer support.

These obligations sit alongside responsible gaming commitments and local regulatory requirements.

WinWin upholds fair play and transparency to protect users and maintain a safe environment across all services.

The following principles guide daily operations and interactions.

• Compliance with KYC and AML standards set by relevant regulators
• Confidentiality and protection of personal data
• Ongoing monitoring for suspicious activity and timely escalation
• Prevention of manipulation, collusion, or other unfair behavior
• Dedicated user support on safety, verification, and responsible gaming
• Shared responsibility between the platform and each account holder
• Equal conditions and rules for all users