WinWin KYC & AML Policy

WinWin enforces strict KYC and AML procedures to verify user identities, prevent fraudulent activity, and eliminate exposure to financial crime across all platform operations. These obligations are not discretionary; they are derived from applicable regulatory requirements governing licensed online gaming operators.

This policy guarantees the following:

• The preservation of a fair play environment free from manipulation and deception;
• The protection of the platform's financial ecosystem from illicit funds and suspicious activity;
• Full transparency in transaction monitoring and identity verification processes;
• Compliance with applicable local and international regulatory requirements;
• User safety by ensuring all participants are legitimate, verified account holders;
• The consistent application of security measures across all user interactions;
• Reporting obligations are met in accordance with relevant anti-financial crime legislation.

Every new player registered on the platform must complete a mandatory identity verification process before accessing full platform functionality, including deposits, withdrawals, and participation in promotional programmes. Document submission is required at registration or upon request by the compliance team.

The following documents are required for ID verification:

• A government-issued photo ID, such as a national identity card, valid passport, or driver’s licence;
• Proof of current residential address, such as a utility bill or bank statement issued within the last three months;
• Verification documentation for all payment methods used for deposits and withdrawals, including bank account details or digital wallet ownership proof;
• A clear, unaltered photograph or scan of each document, sufficient in quality for the compliance team to confirm authenticity;
• Additional personal data or supporting documents may be requested where the initial submission is deemed insufficient for full verification.

The platform employs a comprehensive set of security measures and monitoring tools to detect, prevent, and report money laundering and other financial crimes across all account transactions. These controls operate continuously and apply uniformly to every account holder regardless of activity level.

Specific AML actions undertaken by the platform include:

• Continuous transaction monitoring across all deposits, withdrawals, and in-platform transfers to identify irregular patterns;
• Automated systems configured to flag suspicious activity for immediate review by the compliance team;
• Manual auditing of high-value, high-frequency, or structurally unusual transactions;
• Enhanced due diligence applied to accounts where behaviour deviates from established usage patterns;
• Cross-referencing of account data against international watchlists and politically exposed persons (PEP) databases;
• Escalation and reporting of confirmed suspicious findings to relevant regulatory authorities in accordance with legal reporting obligations;
• Periodic internal reviews of AML procedures to align with evolving regulatory requirements and industry standards.

All users of the platform are required to observe the following restrictions as a condition of maintaining account access and complying with applicable KYC and AML standards. Any violation is subject to immediate investigation and disciplinary action.

The following activities are strictly prohibited:

• Creating or operating multiple accounts under the same or different personal data;
• Submitting forged, altered, or stolen documents during the ID verification or document submission process;
• Attempting to introduce, transfer, or withdraw funds of unlawful origin through the platform;
• Exploiting technical or procedural system vulnerabilities to circumvent identity checks or transaction monitoring controls;
• Sharing account access, login credentials, or personal data with any third party;
• Facilitating or assisting another individual in violating KYC or AML policies;
• Conducting any form of transaction structured to conceal the source, nature, or destination of funds.

Any breach of the platform’s KYC or AML policies results in immediate disciplinary action, which may be applied at any stage of account activity without prior notice. The platform reserves the right to act unilaterally in cases where regulatory requirements or user safety are at risk.

Penalties for policy violations include temporary or permanent account deactivation, the freezing or forfeiture of funds associated with suspicious activity, the voiding of active bets or accumulated winnings linked to non-compliant behaviour, and the formal reporting of the account holder to relevant regulatory or law enforcement authorities.

All registered users of the platform are required to provide truthful, accurate, and current personal data at the time of registration and throughout the duration of their account. Users must complete the full ID verification process promptly upon request and must not delay or obstruct the document submission procedure. Full cooperation is expected when the compliance team requests supplementary documentation or account clarification. Users are also responsible for immediately notifying the platform of any suspicious activity observed in connection with their accounts, including unauthorised access attempts or unusual transaction behaviour. Failure to fulfil these obligations may be treated as non-compliance and subject to the corresponding penalties outlined in this policy.

The platform is committed to maintaining full transparency in all compliance-related processes and to upholding the principles of fair play across every aspect of its operations. The security measures outlined in this policy exist to protect the broader user community, foster trust in the platform’s integrity, and ensure that all participants operate under equal and verified conditions.

Core principles governing these commitments include:

• Adherence to internationally recognised KYC and AML standards applicable to licensed online gaming operators;
• Responsible handling and protection of personal data in accordance with applicable data privacy regulations;
• Proactive transaction monitoring and auditing to detect and address financial irregularities at the earliest opportunity;
• Equal application of identity checks and verification standards across all account holders without exception;
• Maintaining clear and accessible information for users regarding their obligations under this policy;
• Cooperation with regulatory authorities and law enforcement bodies as required under applicable reporting obligations;
• Regular review and updating of compliance procedures to reflect current regulatory requirements and best practices in user safety.