WinWin Privacy Policy

The protection of personal information is a core obligation for WinWin Bangladesh. The platform collects only the data necessary to deliver its services securely and in compliance with applicable regulations.

Personal Information Collected

The following categories of personal data may be collected during registration and ongoing use:

• Full name;
• Date of birth;
• Email address;
• Phone number;
• Residential address;
• Payment and transaction details;
• Identity verification documents.

Purpose of Collection

Data is collected to:

• Verify user identity in accordance with regulatory requirements;
• Process deposits, withdrawals, and account transactions;
• Deliver and maintain the services requested by users;
• Fulfil legal and compliance obligations under applicable Bangladesh laws.

Security Measures

The platform employs a combination of technical and organisational safeguards to protect stored and transmitted data. These include encryption protocols, access control systems, and internal data handling procedures designed to prevent unauthorised access, loss, or misuse.

User Rights

Users registered on the platform retain the following rights with respect to their personal data:

• The right to access stored personal information;
• The right to request corrections to inaccurate data;
• The right to request deletion of data, subject to legal retention obligations;
• The right to withdraw consent for non-essential processing.

All data handling practices are aligned with the Digital Security Act 2018 and any other applicable personal data protection regulations in Bangladesh.

Personal information collected through the platform is used solely for defined, lawful purposes. No data is processed beyond the scope described in this document without prior user consent.

Account and Service Management

Collected data is used to:

• Create and maintain user accounts;
• Authenticate user identity during login and transactions;
• Process deposits, withdrawals, and betting activity;
• Resolve account disputes and handle customer support requests.

Analytics and Service Optimisation

Aggregated and anonymised usage data may be analysed to:

• Improve platform performance and feature availability;
• Identify and resolve technical issues;
• Understand user behaviour patterns for service development purposes.

Marketing Communications

Where a user has provided explicit consent, personal contact information may be used to deliver promotional communications related to available services. Users may withdraw this consent at any time through account settings or by contacting the support team.

Regulatory Compliance

Certain data is retained and processed to meet obligations under applicable laws, including:

• Anti-money laundering requirements;
• Responsible gambling regulations;
• Financial reporting obligations.

All processing activities are conducted transparently and in accordance with the legal frameworks applicable in Bangladesh.

Users have the right to access, review, and manage the personal information held about them on the platform. The following procedures apply.

Requesting Access or Corrections

To access or amend personal data, users may:

• Log in to their account and navigate to the profile or account settings section;
• Submit a formal request to the customer support team via the designated contact channels;
• Specify the nature of the correction or the information category they wish to review.

All requests are processed within a reasonable timeframe. Users may be required to verify their identity before any data is disclosed or modified.

Data Removal Requests

Users who wish to have their personal data removed from the platform must:

1. Submit a written request to the customer support team.
2. Provide sufficient identification to confirm account ownership.
3. Acknowledge that account closure may result in the loss of access to services and balances.

Note that certain data may be retained for a legally prescribed period following account closure, as required by applicable regulations.

Security Verification and Payment Processing

By using the platform’s services, users consent to the processing of their data for the purposes of security verification, fraud prevention, and identity checks. Payment data is handled through authorised third-party electronic service providers who are bound by strict confidentiality and data protection obligations. These providers do not retain payment information beyond the period necessary to complete the relevant transaction.

The platform operates exclusively for adults. All services, including casino games and sports betting, are restricted to individuals who are 18 years of age or older.

Age Restrictions

• The platform does not knowingly collect or process personal data from individuals under the age of 18;
• Registration is restricted to adults, and users are required to confirm their age during the sign-up process;
• Where age cannot be confirmed through submitted documentation, access to the platform will be restricted pending verification.

Limitations of Age Verification

The platform relies on user-submitted documentation to verify age. In cases where false or insufficient information is provided, the operator cannot guarantee that a minor has not accessed the platform. Upon discovery, any account belonging to an underage individual will be suspended immediately.

Parental and Guardian Requests

If a parent or legal guardian believes that a minor has registered on the platform, they may:

1. Contact the customer support team directly.
2. Provide documentation confirming the minor’s age and the guardian’s relationship to the child.
3. Request the immediate closure of the account and deletion of all associated personal data.

All such requests are treated as a priority and processed without undue delay.

In the course of delivering its services, the platform may transfer personal data to entities located in jurisdictions outside Bangladesh. Such transfers occur when operational, technical, or service-related requirements involve partners, affiliates, or service providers based in other countries.

Basis for International Transfers

By accessing and using the platform, users provide their consent for their personal data to be transferred to and processed in countries other than Bangladesh. This consent is a necessary condition of service use and is acknowledged at the point of registration.

Data Protection Standards

The platform ensures that all agents, partners, and affiliates who receive personal data in connection with international transfers are bound by obligations that require:

• Strict confidentiality of all personal information received;
• Processing of data only for the purposes for which it was transferred;
• Implementation of technical and organisational measures to protect data from unauthorised access or disclosure;
• Compliance with data protection standards consistent with those applied by the platform.

No international transfer of personal data is conducted without adequate protections in place.

This Legal Disclaimer forms part of the Privacy Policy and applies to all users who have accepted the terms of this document.

Scope and Application

The legal disclaimer serves to define, limit, or modify the scope of certain provisions within this policy in order to establish a specific legal framework governing the relationship between the user and the platform. Where a disclaimer is applied, it takes precedence over general provisions to the extent expressly stated.

Conditions of Applicability

This disclaimer applies when a user has accepted the Privacy Policy through one or more of the following means:

1. Signing or electronically confirming acceptance during the registration process.
2. Ratification of the policy through continued use of the platform’s services.
3. Joining the agreement as part of the terms and conditions governing account use.

User Acknowledgement

By accepting this policy, users acknowledge that the legal disclaimer has been read, understood, and agreed to. The disclaimer does not diminish any rights afforded to users under applicable Bangladesh law, but operates within the limits permitted by the relevant legal framework.

The platform uses cookies to enhance the user experience and support the technical operation of its online services. Cookies are small text files stored on a user’s device when they visit a website.

What Cookies Are Used For

Cookies on the platform serve the following purposes:

• Statistical analysis: tracking aggregate usage patterns to understand how users interact with the platform;
• Behavioural analysis: recording browsing behaviour to identify preferences and improve service delivery;
• Personalisation: adapting content, language settings, and display preferences to individual user profiles;
• Performance optimisation: reducing load times and improving the technical reliability of the platform.

Cookie Storage Period

Cookies placed by the platform are stored on the user’s device for a period of one year from the date of their creation, unless deleted earlier by the user.

Managing Cookies

Users may configure their browser settings to block or delete cookies at any time. Doing so may affect the functionality of certain features on the platform. Continued use of the platform following the initial cookie notice constitutes acceptance of cookie usage as described in this section.

Access to and use of the services provided by the platform is conditional upon full and unconditional acceptance of this Privacy Policy.

Requirement for Full Acceptance

Partial acceptance of the policy is not permitted. By registering an account or continuing to use the platform, users confirm that they have read and agree to all terms set out in this document in their entirety.

Precedence of the Current Version

The current version of this Privacy Policy supersedes all previous versions. In the event of any conflict or inconsistency between this version and an earlier edition, the provisions of the current version shall apply.

Policy Updates

The platform reserves the right to amend this Privacy Policy at any time. Users are advised to review the document periodically to remain informed of any changes. Continued use of the platform following the publication of an updated version constitutes acceptance of the revised terms.

The platform may share personal data with third parties in specific circumstances and in accordance with the terms of this policy and applicable legal obligations.

Circumstances for Data Sharing

Personal information may be disclosed to third parties in the following situations:

• To resolve disputes, investigate complaints, or enforce the platform’s terms and conditions;
• To fulfil contractual obligations involving service providers necessary for the operation of the platform;
• To comply with legal requirements, court orders, or regulatory directives;
• To facilitate payment processing through authorised financial service providers.

Transparency in Third-Party Disclosures

Where third-party recipients of personal data are identifiable, they are listed on the platform. In cases where disclosure involves parties not listed publicly, the purpose and volume of data shared will be communicated to the affected user prior to or at the time of the transfer, where legally permissible.

Consent for Data Transfer

By submitting personal information to the platform, users provide their consent for that data to be transferred to authorised third parties as described in this section. This consent is a condition of using the services and is acknowledged at the point of registration.

All third parties receiving personal data are required to handle it in accordance with applicable data protection standards and the confidentiality obligations imposed by the platform.

The platform may contain links to external websites that are operated independently and are not under the control of WinWin.

Independent Privacy Policies

Each external website linked from the platform operates under its own privacy policy. The platform has no responsibility for the personal data collection, storage, or processing practices of any third-party website, regardless of how the link was accessed.

Limitation of Liability

The platform accepts no liability for:

• The content or privacy practices of linked external websites;
• Any personal information submitted by users to third-party platforms;
• Any consequences arising from a user's interaction with an external website.

User Responsibility

Users are advised to:

• Review the privacy policy of any external website they visit via links found on the platform;
• Exercise caution when submitting personal information on third-party platforms;
• Contact external websites directly with any concerns regarding their data handling practices.