WinWin Rules and Regulations in Europe, America & Asia

These terms explain the legal rules for betting services offered on the official site and mobile app across Europe, America, and Asia. By using WinWin, creating your account, placing any bet, or completing registration, you accept these conditions and your rights and responsibilities. Local laws may restrict who is allowed to use the services or receive bonuses and odds. The rules apply to every user accessing the platform from these regions.

General Terms

Please read these general terms before you use the services. By accessing your account, completing registration, or placing bets, you confirm that you accept these terms and agree to follow all legal requirements that apply in your location.

  • Agreement to terms: Your use of the platform forms a binding agreement. Updates to these terms take effect when posted. Continued use means you accept the revised terms.
  • Eligibility: You must be at least 18 years old, or the higher legal age required by your country, state, or province (for example, some U.S. states require 21+). You confirm you are allowed to use gambling services under local law. Location checks may be required.
  • Single account: Only one account per person is allowed. Information provided during registration must be accurate and kept current.
  • Proper use: You must not misuse the services, interfere with any event, deploy bots or automated scripts, scrape data, conduct arbitrage through duplicate accounts, or attempt to bypass limits. Fraud, chargebacks, or abuse of bonuses may lead to suspension.
  • Content and IP: All site content, odds displays, software, and trademarks are protected. You receive a limited license to use the site for personal, non-commercial purposes. Copying or redistributing content without permission is prohibited.
  • Changes to services: Markets, events, odds, features, and bonuses may be modified or withdrawn to meet legal, technical, or integrity requirements.
  • Liability limits: Services are provided on an as-available basis. To the extent permitted by law, liability for direct losses is limited to the amount of your last stake or the amount in dispute. Indirect or consequential losses are excluded.
  • Suspension and termination: Accounts may be restricted or closed if these terms or any legal obligations are breached, or if the security or integrity of betting markets requires action.
  • Governing law and disputes: Local mandatory consumer protections apply. Any dispute will be handled in accordance with the laws of the country or state where the services are lawfully offered to you.

General Betting Rules

These general betting rules apply to all bets unless a sport- or event-specific rule states otherwise. Read sport pages and market descriptions for any additional rules before you place a bet.

  • Eligibility to place bets: You may place bets only if you have an active, verified account, meet the legal age for your location, are physically located where betting is allowed, and have sufficient balance. Self-excluded users cannot bet.
  • Bet acceptance: A bet is accepted only when a confirmation appears in your bet slip and it is visible in your account history. If a technical failure prevents confirmation, the bet is not accepted. For live betting, acceptance may be delayed; changing odds may result in acceptance at the updated odds or rejection.
  • Minimum and maximum stakes: Minimum and maximum bet amounts are set per market, event, and user profile. Limits, payout caps, and exposure controls can change without notice to protect market integrity.
  • Settlement and calculations: Bets are settled using official results from the relevant governing body or event organizer. Returns are calculated from the accepted odds and stake, in your account currency. For void markets, stakes are returned. If a selection is a push under the market rules, that selection is settled at odds of 1.00.
  • Palpable errors and mistakes: If a market or odds are offered in error, or a result is settled incorrectly, the bet may be voided or resettled to the correct terms. Material pricing or event listing errors may lead to cancellation.
  • Restrictions: Certain bet types on related or correlated outcomes may be disallowed or settled at adjusted terms. Suspicious betting patterns, multi-accounting, or bonus abuse can result in bet cancellation and account action.
  • Cancellations and voids: Bets cannot be cancelled by the user after acceptance. If an event is postponed, abandoned, or relocated, settlement follows the specific sport rules published in the market description. If a market is void, the stake is returned. Bonuses used to place voided bets will be returned according to bonus rules.
  • Results timeframe: Settlement times vary by event and data availability. Protests or scoring changes after official declaration may not affect settlement unless the market rules state otherwise.

Payment Rules

These rules govern deposits and withdrawals for your account. Methods, limits, and timeframes can vary by country, state, provider, and verification status.

  • Funding your account: Available methods may include bank cards, bank transfer, and approved e-wallets. Options shown in the cashier are the methods allowed for your location. Only payment instruments in your name may be used.
  • Limits and fees: Minimum and maximum amounts depend on the chosen method and your profile. Any fees or currency conversion costs from providers will be shown before you confirm. Platform-specific fees, if any, are disclosed in the cashier.
  • Processing times: Deposits are credited once confirmed by the provider. Withdrawals are reviewed and processed after security checks; the time to receive funds depends on your chosen method and provider. Public holidays and regional banking hours can affect timing.
  • Verification (KYC/AML): Before permitting withdrawals, you may be asked to verify identity, age, address, and payment ownership, and to provide source of funds where required by law. Additional checks may apply to cumulative transactions, higher-risk activity, or changes to details.
  • Transaction monitoring: To satisfy legal obligations, transactions are monitored for unusual patterns. We may delay, reverse, or block payments pending review.
  • Restrictions: You may be asked to wager deposited funds before withdrawal to reduce payment abuse and financial crime risk, subject to legal requirements. Bonus withdrawals follow the published bonus terms, including wagering or event restrictions where applicable.
  • Cancellations and reversals: A deposit or withdrawal request may be cancelled before processing begins if the cashier provides that option. If a chargeback or reversal occurs, related bets or bonuses may be voided and the account may be restricted.
  • Currency: Your account operates in the base currency shown in the cashier. Foreign exchange rates are set by payment providers or banks.
  • Record keeping: Keep your receipts and transaction IDs for your records. You can read your transaction history in the account area.

Responsible Gambling

Gambling should be entertaining and controlled. Tools are available to help you manage betting behavior and protect your rights.

  • Player controls: Set deposit, loss, wager, and session time limits; enable reality checks; set bet limits; schedule time-outs. Increasing a limit may require a cooling-off period; decreases take effect promptly.
  • Self-exclusion: If you need a break, choose temporary exclusion or long-term self-exclusion in your account. During exclusion, you cannot access betting services, deposit, or receive bonuses.
  • Risk awareness: Monitor the time and money you spend, avoid chasing losses, and read market rules before you place a bet on any event.
  • Support resources:
    • Europe: BeGambleAware.org, GamCare.org.uk, GamblingTherapy.org
    • America: ncpgambling.org, 1-800-GAMBLER (availability varies by state), GamblersAnonymous.org
    • Asia: ncpg.org.sg, GamblersAnonymous.org
  • Account assistance: If you believe gambling is impacting you, contact support to discuss limits or exclusion options. Professional counseling is recommended where available.
  • Underage policy: No underage gambling is allowed. Accounts suspected of belonging to minors will be closed.

Anti-Money Laundering

We operate controls designed to meet legal anti-money laundering and counter-terrorist financing obligations across Europe, America, and Asia, aligned with international standards.

  • Know your customer (KYC): Identity, age, address, and payment ownership must be verified. You may be asked for documents and information at registration, before withdrawals, or at any time.
  • Ongoing monitoring: Transactions are monitored for unusual patterns, structuring, rapid movement of funds, third-party payments, and activity inconsistent with your profile. Sanctions and politically exposed person screening may apply.
  • Source of funds/wealth: Additional information may be required to establish that betting funds are lawful and allowed under applicable regulations.
  • Reporting: Where required by law, suspicious activity may be reported to competent authorities. Due to legal restrictions, we may be unable to inform you about such reports.
  • Controls and restrictions: We may delay, refuse, or reverse transactions; freeze funds; suspend or close accounts; void bets placed contrary to AML rules; and restrict bonuses pending review.
  • Non-compliance: Failure to provide requested information can lead to account blocking and retention of funds until checks are completed, subject to legal requirements.

Privacy Policy

This policy explains how personal data is collected, used, shared, and protected when you use the services in Europe, America, and Asia.

  • Data we collect: Registration and contact details; age and identity documents; account and transaction records; device and network data; location data to confirm betting is allowed; communications with support; risk and fraud signals; cookie and analytics data.
  • Purposes of use: Provide and operate your account; verify identity and age; process bets on each event and pay winnings; set odds and manage markets; prevent fraud and AML violations; provide customer support; personalize content and bonuses; comply with legal obligations; improve services and security.
  • Legal bases and regional compliance: For the EU/EEA and UK, processing is based on contract performance, legitimate interests, legal obligations, and consent where required (GDPR). For the U.S., you may have rights under state privacy laws to access, delete, correct, and opt out of sale/share or targeted advertising. For Asia, local data protection laws apply where the services are offered.
  • Sharing: Personal data may be shared with payment providers, KYC/AML partners, risk and analytics vendors, hosting and security providers, sports data suppliers, and regulators or law enforcement when legally required. In corporate transactions, data may be transferred subject to safeguards.
  • International transfers: Where data is transferred across borders, appropriate safeguards are applied, such as contractual protections, subject to applicable law.
  • Retention: Data is retained only as long as needed for the purposes above and to meet legal, tax, and AML record-keeping requirements.
  • Your rights: Depending on your location, you may request access, correction, deletion, restriction, portability, or object to certain processing, and withdraw consent where processing is based on consent. You may opt out of marketing at any time. To exercise rights, use the privacy request tools in your account or contact support.
  • Cookies and tracking: You can manage non-essential cookies in the preference center. Essential cookies are required for core functions such as login and bet placement.
  • Security: Technical and organizational measures protect your data as described in the Security section.

Security

We apply technical and organizational controls to protect accounts, transactions, and data.

  • Technical safeguards: Transport Layer Security protects data in transit; sensitive data is stored using encryption; passwords are hashed and salted; rate limiting and firewalls protect services; automated monitoring detects suspicious account use.
  • Account protection: Two-factor authentication is available for your account; session timeouts, login alerts, and device management help secure access. Keep credentials confidential and use strong, unique passwords.
  • Organizational measures: Access to data is limited to trained personnel under strict controls. Vendor risk is assessed, and security is reviewed on a regular cycle.
  • Incident response: Security events are investigated and mitigated. If your rights are affected by a breach, you will be informed as required by law.
  • Your responsibilities: Maintain updated software on your devices, log out after use, enable two-factor authentication, and report any suspected unauthorized activity immediately.
  • No absolute guarantee: No online service can promise absolute security. Reasonable measures are taken to reduce risk and protect your information.

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